bpo - globalexpertsllc.com

BPO Services

Third-party management refers to outsourcing certain business functions to a third-party company.

Following are the BPO services Global Experts, LLc offer:

Back-Office Operations: This includes tasks like payroll processing, accounting, data entry, customer service record keeping, and IT help desk support.
Front-Office Operations: This involves customer-facing activities like telemarketing, sales support, market research, and social media management.
Specialized Services: Some BPO providers offer specialized services in areas like legal processes, human resources tasks, or even creative design and content creation.

Here are a few reasons why you choose us:

Cost Reduction: BPO providers often operate in locations with lower labor costs, potentially leading to significant cost savings for your business.
Increased Efficiency: BPO companies specialize in handling specific tasks efficiently, allowing you to focus on your core competencies.
Improved Expertise: You can gain access to a pool of skilled professionals experienced in the specific BPO service you require.
Scalability: BPO services can be easily scaled up or down based on your business needs, providing flexibility.
Global Reach: BPO providers can help you expand your operations internationally by offering multilingual support or market knowledge.
Improved Customer Satisfaction: BPO companies can handle customer interactions professionally, potentially leading to higher customer satisfaction.

Our Services

Telemarketing Sale

A company that makes sales calls on behalf of another company. They employ telemarketers who are trained in the art of the sales pitch, objection handling, and closing deals over the phone.

Chat and Email Support

It gives your customers the flexibility to choose how they want to interact with your business. This can lead to higher customer satisfaction and improved brand loyalty. Offering both chat and email support gives you a powerful one-two punch for customer service.

Contact Center

It offers a range of benefits for both businesses and their customers. It improves the customer experience and increases business efficiency and growth.

Third party Verification

Third-party verification involves bringing in an independent organization to confirm the accuracy, legitimacy, or security.

IT Help Desk

An IT Help Desk is essentially a support system designed to address technology-related issues faced by users within an organization. It can be a physical location, a virtual platform, or a combination of both.

Free Consultation

Are you looking for ways to improve efficiency, reduce costs & free up your team to focus on core business activities?

Global Experts, LLC offering a free consultation to discuss your specific business needs & how our BPO services can help you achieve your goals.

Reduce Costs and Boost Efficiency with Our BPO Solutions.

Telemarketing Sales

Here's a deeper dive into Telemarketing Sales Services:

Sales Lead Generation: These services can help businesses identify and qualify potential customers who might be interested in their products or services.
Appointment Setting: Telemarketing services can be used to schedule appointments for in-person sales meetings or demos.
Outbound Sales Calls: They can handle the entire outbound sales process, from making initial calls to nurturing leads and closing deals.
Campaign Management: Telemarketing service providers can manage entire sales campaigns, including script development, call center operations, and performance tracking.

Chat and Email Support

Live Chat:

Real-time resolution: Customers get their issues addressed immediately, boosting satisfaction.
Convenience: Reachable directly on your website or app, minimal effort for customers.
Clarification: Easy back-and-forth conversation for clear understanding and quick resolution.
Increased efficiency: Agents can handle multiple chats at once, potentially reducing costs.

Email:

Detailed explanations: More time to craft a comprehensive response with attachments if needed..
Record keeping: Email threads provide a clear history of the conversation for future reference.
Reduced pressure: Less intimidating for customers who may feel uncomfortable with a real-time chat.

Contact Center

Here's a breakdown of some key benefits:

Faster Resolution
Increased satisfaction
Improved sales
Valuable insight
24/7 Availability
Enhanced Brand Image

Third party Verification

Examples of Third-Party Verification Services:

Sustainability: Certifications for eco-friendly products or responsible sourcing
Financial Audits & Financial Service
Security
Product Testing and Reviews
Consumer Products

IT Help Desk

Services:

Service Request Management
Technical Support.
Incident Management
Knowledge Base Management